Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.more...See more text
I bought a couch and paid for a warranty. After a year, the couch is ripping everywhere. We call the insurance, they agree to replace the couch. At the store, the Brick suggests we should pay 900$ extra for genuine leather instead of the bonded leather. They assured me it wouldn't happen again. I paid the extra, low and behold the new couch started ripping at the seams again. After showing a sample to a textile expert, it turns out its bonded leather again and the brick wont do anything at all.
We purchase a TV from here that came with dead pixels. Head office said they would exchange it. When we went back to the store to purchase more items they asked about the TV and said they knew it would need exchange and they have no more left. They want me to pay $200 for an upgraded TV. Warranty does not apply. I refused, now they are coming to my house to pick up the TV which I never authorized. I cannot say in the word limit how awful this place is. DO NOT PURCHASE FROM THIS LOCATION.
J'ai indiqué lors de l'achat de deux électroménagers que je n'achetais que si l'on me garantissait que les meubles seraient livrés à l'intérieur d'un délai de 2 semaines, mais ma date de livraison a été reportée à 3 reprises. À chaque fois, la compagnie ne se donnait même pas la peine de me prévenir. Lors de la livraison, les livreurs ont refusé d'obéir au règlement du condo exigeant qu'ils utilisent l'escalier arrière.
While I had indicated before the purchase that the delivery date was essential for me to proceed with the purchase, The Brick postponed 3 times my delivery date without warning me in advance (I was calling the day of the delivery each time to learn that I was not going to get my appliances). They refused to use the stairway that was required to be used by my condo building, putting me in a difficult situation with the administrators of the building.
