Ordered and paid for a table in March and was told it would available to be picked up in a few weeks. We did not receive the table until mid July. Absolutely horrible customer service. Was calling every few weeks to receive an update as to where the table was. I was told by one employee that I would be provided with a tracking number and then a different employee would tell me that tracking numbers didn't exist for this shipment. Would give zero stars if that were an option.
ordered a bed march 4 was told 4-6 weeks.and paid in full no call/follow up. called end of April &was told expected delivery June 5. called mid June the girl said she will call me back &no call back called again. john returned my call saying sorry the fabric Is out of stock offering a discount. he wont give me my money back he wants to charge a $500 restocking fee don't know for what. and today is June 24 and still no bed. I will be going to Windsor star with this. don't waste your money & time
I was looking for a new couch and I had in mind what I wanted. From the time I walked in the door of Phoenix till the time I rec'd my new couch, the service was excellent. They were able to design my couch with the dimensions of my living space with a computer program. I could see exactly what the couch was going to look like it. The staff could not have been more helpful. Delivery time was great. I absolutley love my new new customized couch. I would recommend Phoenix to everyone.
