Experience two levels of dining at one of Stratford, Ontario's great restaurants. Our pizzeria serves the best thin crust pizza, pasta and fresh salads and is a fabulous bar to meet up with friends after shopping. Or dine in our stunning main level Taverna for a romantic evening where we feature hand made pastas, locally sourced meats and seafood while you select the perfect wine from our extensive wine cellarmore...See more text
We really enjoyed this restaurant. My husband and I had our first date here before seeing a play. We returned after the play for coffee and dessert downstairs. The food was delicous and the service was very gracious. I highly recommend Pazzo.
Visited the restaurant and was put off by the service staff - they seemed put out that we were at the restuarant.
The food was good but the pizza was not hot. Service was very slow. We will be returning to Stratford in a couple of weeks but I am afraid we will find a restaurant that wants customers.
This experience was a disasterand upset our evening. Our salads arrived after 45 minutes, We waited a further 15 minutes'then the pizza arrived (gee, I guess we should have made room on the table for it). As our salad and cutlery plates were removed, we had to request (from another server' replacement cutlery and plates). -Very sullen and arrogant response from server. Extremely unfriendly and contemptuous attitude from the wait-staff, Pizza was un-cut, (and the waitress argumentatively and loudly insisted it was -even though none of us could find a cut, she insisted. "It is SO cut!" -which made us want to crawl under the table),But it was not cut, and it was stone cold -which we brought to the attention of the wait-staff.
. When we requested a hot fresh pizza, we were refused. Staff became belligerent, claiming we had eaten a few bites from this pizza-(yes, that is how we had determined it was cold!) They told us we would have to pay for this pizza, (which we now had no intention of eating) and we became upset. One member of our party, aged 89. said later she had never experienced such rude behaviour. Needless to say , our evening was ruined. When we asked for the bill, the waitstaff said "GOOD" and slapped it on our table. We were stunned.
In my working years, I have spent 20 years in the Hospitality industry on 4 continents, and this was the rudest and most unpleasant experience of my life.
I did take the time and effort to write to the manager (not about cold food, lolng waits, or exhorbitant prices-that was really insignificant) but more about the arrogance and rudeness of the staff. As expected, there was not even the common courtesy of a response. Obviously, the owner seeks to profit from one-time tourist, never-to-come-back-business. Unfortunate, as I am a local customer and will certainly dissuade my friends and colleagues from patronizing this poor-representation of a dining establishent.
This review is for the basement pizzeria.
The atmosphere is great: brick walls, lovely indirect lighting, attractive bar, and views into the pizza kitchen. And you'll find some of the best thin crust pizza anywhere with a long list of toppings to choose from. Go on a Friday (after 7:30 in the high theatre season - all day otherwise) and the basic pizza is half price and you can get 20oz pints of Stratford Pilsner for $3.50.
Oh, and you get a free appetizer of homemade bread and an olive oil/balsamic vinegar dipping sauce - very addictive.
Servers are sometimes brusque - but that's usually due to the busyness of the place.
I think a lot of the negative reviews are for the fancier upstairs venue. Haven't tried it yet as it is the pizza that always beckons.
You can also get Pazzo pizza to go (at 15% off, I think...).
