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I booked an appointment and gave them my credit card information. I got no notification of when they were coming - they just showed up randomly one day and repaired the gutters (and left the broken gutters behind for me to clean up). But they never charged my card - instead I got a nasty letter from a collection agency weeks later. I paid right away of course, but I can't figure out why they wouldn't have just called me to tell me they hadn't charged my card. Recommend you go elsewhere.
Business Reply October 9, 2015
We do not accept credit cards or obtain credit card information. This would have been refused if he had offered it. We only cleaned this customer's gutters and re-attached a downspout. How would there be broken gutters left behind? The work was completed professionally April 29 and an invoice was left at the residence. There has been no complaint about the quality of work. We talked to the customer on the phone a month later on May 29 asking for payment, and the customer said he would send payment by e-transfer in the next few days. He did not pay. On September 11 we sent him to our collection agency because he had not paid for many months. We are sorry the collection agency was a bit harsh, but their job is to collect from people who avoid paying bills.
Thanks for fixing our eavestrophing at our house and rental properties. I've used you for the last six years and I really appreciate how you give a quote and do the repair so quickly and so professionally. I've found you guys were the most knowledgable, friendly and affordable of the companies out there. Thanks for doing a great job.
I had a good experience with this company. They came to my home and thoroughly explained what was needed. The serviceman was professional, courteous and completed the job in a reasonable amount of time. They improved the look and functionality of my home simply by fixing my eavestrough and a few other minor repairs. I would recommend this company to my friends and family
I have been using them to repair and clean my home and rental properties for a few years. They are really good company! They always do a good job and are very professional which is why I continue to use them. A different company I used to use did not clean out the downspouts so the rain would just pour over the sides and one time flooded the basement! So I am happy with Gutter Doctor.
I am very happy with the work that Gutter Doctor did. All my eavestroughs were leaking on the corners and falling off so I wanted to get them all replaced. James gave me the price and I agreed to get the job done because he knows a lot about these things and the price was good. Jason came to install it about 2 weeks later. Jason was very nice also. The eaves look great and do not leak anymore. I have no complaints. They are nice people and give a good warranty. Thank you.
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